Subscription billing
Paid Rocketspace plans are billed in advance on the monthly or annual schedule shown when you subscribe. Your subscription renews unless you cancel it before the next billing date.
Taxes and payment processing charges, where applicable, are shown at checkout or included on your invoice.
Cancel anytime
You can cancel a paid plan from your billing settings at any time. Cancellation stops future renewal charges and your paid access remains available through the end of the current paid period.
Deleting a workspace or removing users does not by itself cancel a paid subscription.
Refund requests
If you believe you were charged in error, contact support promptly after the charge. We review eligible requests case by case, including duplicate charges, unauthorized purchases, or service issues we could not resolve.
Except where required by law, fees for completed billing periods and partially used subscriptions are generally non-refundable. Annual subscriptions are not automatically prorated after the billing period begins.
Plan changes
When you change plans, the new price and any credit or prorated adjustment will be shown before the change is confirmed. Downgrades may take effect at the end of the current billing period.
If a payment fails, we may limit paid features until payment is received. You remain responsible for valid charges incurred before cancellation.
How to get help
For billing questions or a refund request, sign in to Rocketspace and contact support with the account email, charge date, and a short description of the issue.
This policy does not limit any consumer rights that cannot be waived under applicable law.